Career Summary
My Approach
Gritty & Witty - Business as we know it is changing from the ground up, and it's happening faster than industries can keep up. On paper, I may not have the experience of a veteran operator, but I do have the discipline to put my head down and get gritty. More importantly, I also have the wits to do my research before my decision-making so the highest impact objectives are being prioritized.
It's time for new ideas and a new generation to lead the way. My approach is to continue learning, to continue adapting and evolving, and to continue building with the same grit & wit. This new world and new way of business is going to require a new way of thinking, and a new way of operating;
that's where I'll excel.
Operations
I've always had a knack for organization and efficiency. I'm probably borderline Over Compulsive, but that drives me to pursue perfection. I'm competent and experienced in scaling operations and teams from the ground up with a hands on approach. I've helped build and manage CS/CX teams while working cross-functionally with product teams to implement data and analytics to ensure customer retention increases by over 30% while exceeding YoY revenue goals.
Partnerships
Whether internal or external, personal or professional; Partnerships are the key to success, and kindness is what allows you to build and foster them. I've had the opportunity to lead and manage partnerships with over 150+ companies including Deel, Microsoft, Coinbase, Fidelity, and more. These partnerships led to six figure increases in ARR and built the groundwork for us to implement several partnership offerings cross multiple industries.
Education
University of North Florida, 2018-2021
- Bachelor of Science Degree
- Minors in Marketing, Leadership
- Student athlete(Cross Country, Track & Field)
- President, Student Athlete Advisory Committee
- UNF Volunteer of the Year award
Skills
- Hard Skills: Strategic & Operational Management, Team Management, Project Management, Business Development, CRM/PRM, Research, Data Implementation & Analysis, Hiring
- Soft skills: Organization, Communication, Time Management, Research, Customer Satisfaction, Cross-functional Teamwork, Multicultural teamwork, Internal & External Team Communication, Relationship Building, Kindness & Positivity